Frequently Asked Questions
Everything about bookings, gear, access, and payments in our Canadian studios. Use search to quickly find an answer.
Top Questions
› What are your studio booking hours?
Studios are available daily from 06:00 to 22:00 local time. After-hours access can be arranged with prior notice.
Tip: use the Ask a question form for special time slots.
› What is your cancellation policy?
Free cancellation up to 48 hours before your booking. Within 48 hours, a 50% fee applies; within 24 hours, the session is fully chargeable.
For force majeure, contact support for a review.
› What gear is included with the studio?
Each studio includes 2x 4K broadcast cameras, motorized sliders, teleprompter, 3-point LED lighting, lavalier and boom mics, and a basic control unit.
Add-ons: PTZ cameras, tri-caster, and remote guest kits are available on request.
› How do I access the building and studio?
Upon confirmation we issue a QR access pass and a PIN for elevator access. Front desk staff can assist during business hours.
After-hours, a supervisor meets you at the lobby entrance.
› Is parking available on-site?
Yes. We offer guest parking with EV charging. Please register your plate in advance to receive a stall assignment.
Street parking is limited during events—plan accordingly.
› What payment methods do you accept?
We accept Visa, MasterCard, AMEX, Interac e-Transfer, and ACH. Corporate invoices are available for approved accounts (NET 15).
› Can I get an invoice with GST/HST?
Yes. All invoices include applicable GST/HST with our business number. Enter your billing details during booking and we’ll auto-attach taxes by province.
› How do you ensure security and confidentiality?
Studios are access-controlled, monitored, and wiped between sessions. Private dressing rooms and NDAs are available on request.
› Do you support remote guests and live calls?
Yes. We offer multi-platform call-ins with return audio, remote IFB, and echo cancellation. We can also provide bonded uplink for field connections.
› Are your studios accessible?
Studios and washrooms are fully accessible with barrier-free entry. We provide ramps, wide doors, and staff assistance when needed.
› What is your turnaround for edits and delivery?
Same-day delivery for raw footage. Edited packages within 24–48 hours depending on complexity. Rush options are available.
› What network connectivity is available?
Gigabit wired LAN and Wi‑Fi 6 throughout the facility. Dedicated VLANs can be provisioned for live hits and private networks.
› How can I contact support?
Call +1 (604) 555-0173 or email [email protected]. Live support: 06:00–22:00 PT daily.
Use the Ask form for non-urgent questions.
› Where are you located?
We operate studios across Canada. Primary facilities are in Toronto, Vancouver, and Ottawa. Address details are shared upon booking.